Identity verification (KYC) isn't just a routine step — it's your first line of defense for protecting your money and projects.
Many users ask: "Why do I have to verify my account? I just want to work." The answer is simple: verification protects you before it protects us.
What is KYC?
KYC stands for "Know Your Customer" — it means the platform verifies each user's identity through an ID card + live selfie. On MindHub, we use Didit as our trusted verification provider.
Why KYC matters for clients
When working with a verified agency or freelancer, you know: the person is real (not a fake account), there's accountability (a real identity is linked), and your money is protected (escrow + verification = double safety).
Why KYC matters for providers
- Client trust: Clients prefer verified providers. Our stats show verified users receive 2.3x more proposals.
- Verified badge: Appears next to your name everywhere — significantly boosts credibility.
- Withdrawals: Only available for verified accounts — protecting everyone from fraud.
The verification process
Simple and takes less than 5 minutes: open Dashboard > Settings > KYC, upload your ID (front + back) or passport, take a live selfie via Didit, and wait for review (usually 1-2 days).
Common concerns
- "I don't want to share my data": Your data is encrypted and stored by Didit, not us. GDPR compliant.
- "My photo was rejected": Ensure good lighting and photograph your ID on a light surface.
- "Verification failed": We email you the reason — usually unclear photos or mismatched info.
The bottom line
KYC isn't an obstacle — it's a shield. Whether you're a client or provider, verification makes your MindHub experience safer and better.